Field Service Manager – UK South (Remote-friendly)

Focal Systems; Portsmouth; Remote; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary & Attractive Stock

Pension

Sick Leave

Parental Leave

Learning and Development Budget

Generous Paid Time Off

Job summary

Focal Systems is seeking a proactive Field Service Manager to oversee UK store installations and manage contractors and internal teams. The role focuses on delivering projects on time, within budget, and meeting quality standards, while maintaining strong client relationships across regions.

The ideal candidate will have leadership experience in field service management, the ability to coordinate multiple projects, and strong communication skills for stakeholders, vendors, and customers.

Qualifications

• Proven experience in field service management or a related industry.
• Strong leadership and team management skills.
• Excellent communication and stakeholder management.

Responsibilities

• Oversee store installations and ensure on-time delivery within budget.
• Manage SLAs across responsible regions and coordinate with contractors.
• Monitor projects and communicate updates to stakeholders and customers.
• Support Team Leads, ensuring staffing and training needs are met.
• Conduct interviews and hiring decisions within regions and locales.
• Provide ongoing training and development for team members.
• Enforce safety procedures and company policies for field teams.
• Travel to customer sites for installations and maintenance as required.

Skills

Leadership

Project coordination

Customer relationships

Time management

Google Workspace

Problem solving

Tools

Google Workspace

Reporting tools

Job description

Focal Systems is seeking a proactive Field Service Manager to oversee UK store installations and manage contractors and internal teams. The role focuses on delivering projects on time, within budget, and meeting quality standards, while maintaining strong client relationships across regions.

The ideal candidate will have leadership experience in field service management, the ability to coordinate multiple projects, and strong communication skills for stakeholders, vendors, and customers.