Night-Shift Field Technician – Retail AI Installations

Focal Systems; Leicester; On-site; GBP 23,144,000 - 26,174,000; Part time

Benefits offered by this job

Paid Time Off

Pension

Sick Leave

Job summary

Focal Systems is expanding its UK operations and seeks a dedicated Field Service Technician to complete installations for customers in your area. This role primarily involves overnight work, attending on-site installations, and ensuring successful deployment of our system.

You will be responsible for hardware installation, safety compliance, documenting activities, and meeting KPIs. A valid UK driving license and the ability to travel to sites are essential, with a minimum commitment of 20 hours

Qualifications

• Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field.
• Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
• Proficiency in using power tools and other installation equipment required for this type of role.
• Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
• Detail-Oriented: Excellent attention to detail to ensure maintenance work meets quality standards and adheres to specifications.
• Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of assigned tasks.
• Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during installation visits.
• Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required.
• Ability to work nights and weekends.

Responsibilities

• Installation of camera hardware: mounting, connecting and configuring in accordance with company standards.
• Respond promptly to installation requests and ensure customer SLAs are met.
• Maintain accurate records of installation activities, including work performed, parts used, and time spent, using company-provided tools.
• Onboarding/scanning products into the system.
• Operate power tools safely and efficiently to complete installations.
• Adhere to safety protocols and guidelines to minimize risks during installation visits.
• Work collaboratively with team members to ensure timely completion of installations.
• Maintain a high level of attention to detail to ensure installation tasks meet quality standards.
• Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently.
• Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during store visits.

Job description

Focal Systems is expanding its UK operations and seeks a dedicated Field Service Technician to complete installations for customers in your area. This role primarily involves overnight work, attending on-site installations, and ensuring successful deployment of our system.

You will be responsible for hardware installation, safety compliance, documenting activities, and meeting KPIs. A valid UK driving license and the ability to travel to sites are essential, with a minimum commitment of 20 hours