Remote UK Field Service Manager - Retail Installations & Ops

Focal Systems; Reading; Remoto; GBP 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary

Stock options

Pension

Sick Leave

Parental Leave

Learning and Development Budget

Descrizione del lavoro

Focal Systems is seeking a proactive Field Service Manager to support expanding UK operations. You will oversee store installations, manage contractors and internal teams, maintain SLAs, and ensure projects meet high standards on time and within budget.

The role requires leadership experience, field service management background, and the ability to optimise efficiency while maintaining strong customer relationships. A valid driving license and own vehicle are required for site visits.

Competenze

• Proven experience in field service management, installations, or a related industry.
• Strong leadership and team management skills.
• Ability to coordinate multiple projects and teams across various locations.
• Excellent problem-solving, time management, and organisational abilities.
• Strong communication skills for interacting with clients, vendors, and team members.
• Must have a reliable personal vehicle and a valid driving license for site visits.
• Must have a working smartphone.
• Proficiency in basic reporting tools and Google Workspace.
• Ability to travel as needed to oversee installations.

Mansioni

• Oversee and coordinate all store installations, ensuring on-time delivery and budget adherence.
• Manage all maintenance SLAs within the responsible regions.
• Ensure projects and store renovations are completed on time and within budget; communicate updates to stakeholders and customers.
• Manage and support Team Leads, ensuring proper staffing and training.
• Conduct interviews and hiring decisions within responsible regions.
• Provide ongoing training and professional development for team members.
• Manage performance and apply disciplinary procedures as required.
• Communicate with clients, vendors, and internal teams to ensure smooth operations.
• Coordinate with external contractors for additional labour and feedback on performance.
• Conduct site visits to verify work quality and compliance with standards.
• Enforce safety procedures and company policies for field teams.
• Manage inventory for regions to ensure equipment availability.
• Travel to customer sites for installations and maintenance.

Conoscenze

Field service management

Leadership

Project coordination

Communication

Driving licence

Travel readiness

Vehicle ownership

Team management

Reporting tools

Strumenti

Google Workspace

Reporting tools

Descrizione del lavoro

Focal Systems is seeking a proactive Field Service Manager to support expanding UK operations. You will oversee store installations, manage contractors and internal teams, maintain SLAs, and ensure projects meet high standards on time and within budget.

The role requires leadership experience, field service management background, and the ability to optimise efficiency while maintaining strong customer relationships. A valid driving license and own vehicle are required for site visits.