Remote UK Field Service Manager – Retail Tech Installations

Focal Systems; Eastbourne; Remote; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Stock options

Paid time off

Pension

Sick leave

Parental leave

Development budget

Job summary

Focal Systems is seeking a proactive Field Service Manager to support expanding UK operations. You will oversee store installations, manage contractors and internal teams, uphold SLAs, and ensure projects are completed on time and to high standards.

You should have proven field service experience, strong leadership, and the ability to coordinate multiple projects across locations. A valid UK driving licence and access to a vehicle are required for site visits.

Qualifications

• Proven experience in field service management, installations, or a related industry.
• Strong leadership and team management skills.
• Ability to coordinate multiple projects and teams across various locations.
• Excellent problem-solving, time management, and organisational abilities.
• Strong communication skills for interacting with clients, vendors, and team members.
• Must have a reliable personal vehicle and a valid driving license for site visits.
• Must have a working smartphone.
• Proficiency in basic reporting tools and Google Workspace.
• Ability to travel as needed to oversee installations.

Responsibilities

• Oversee and coordinate all store installations, ensuring all installations are delivered on time and within budget.
• Manage all maintenance SLAs within the responsible regions.
• Ensure all projects and store renovations are completed on time and within budget and communicate updates to stakeholders and customers.
• Manage and support Team Leads, ensuring teams are properly staffed and trained.
• Conduct interviews and hiring decisions within the responsible regions.
• Provide ongoing training and professional development for team members.
• Manage performance and implement disciplinary procedures as required.
• Communicate with clients, vendors, and internal teams to ensure smooth operations.
• Work with external contractors to coordinate labour requirements and provide feedback on performance.
• Conduct site visits to verify work quality and compliance with standards.

Skills

Field service mgmt

Leadership

Project coordination

Communication

Driving licence

Tools

Google Workspace

Job description

Focal Systems is seeking a proactive Field Service Manager to support expanding UK operations. You will oversee store installations, manage contractors and internal teams, uphold SLAs, and ensure projects are completed on time and to high standards.

You should have proven field service experience, strong leadership, and the ability to coordinate multiple projects across locations. A valid UK driving licence and access to a vehicle are required for site visits.