Remote UK Field Operations Manager

Focal; Greater London; Ibrido; GBP 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Stock options

Generous PTO

Pension

L&D budget

Descrizione del lavoro

Focal Systems is seeking a proactive Field Service Manager to support nationwide UK operations, overseeing store installs, managing contractors, and maintaining SLAs. The role emphasizes leadership, efficiency, and strong customer relations across multiple regions.

The ideal candidate has field service management experience, excellent communication, and the ability to coordinate multiple projects with teams. A valid driving license and vehicle are required to perform site visits.

Competenze

• Proven experience in field service management, installations, or a related industry.
• Strong leadership and team management skills.
• Ability to coordinate multiple projects and teams across various locations.
• Excellent problem solving, time management, and organisational abilities.
• Strong communication skills for interacting with clients, vendors, and team members.
• Must have a reliable personal vehicle and a valid driving license for site visits.

Mansioni

• Oversee and coordinate all store installations, ensuring all installations are delivered on time and within budget.
• Manage all maintenance SLAs within the responsible regions.
• Ensure projects and store renovations are completed on time and within budget and communicate updates to stakeholders and customers.
• Manage and support Team Leads, ensuring teams are properly staffed and trained.
• Conduct interviews and hiring decisions within the responsible regions.
• Provide ongoing training and professional development for team members.
• Manage performance and implement disciplinary procedures as required.
• Communicate with clients, vendors, and internal teams to ensure smooth operations.
• Work with external contractors to coordinate labour and feedback on performance.
• Conduct site visits to verify work quality and compliance with standards.
• Implement and enforce safety procedures and company policies for field teams.
• Manage inventory for the regions to ensure teams have equipment.
• Travel to customer sites to complete installations and maintenance as per standards.

Conoscenze

Field service management

Leadership

Project coordination

Time management

Communication

Problem solving

Driving licence

Google Workspace

Strumenti

Google Workspace

Descrizione del lavoro

Focal Systems is seeking a proactive Field Service Manager to support nationwide UK operations, overseeing store installs, managing contractors, and maintaining SLAs. The role emphasizes leadership, efficiency, and strong customer relations across multiple regions.

The ideal candidate has field service management experience, excellent communication, and the ability to coordinate multiple projects with teams. A valid driving license and vehicle are required to perform site visits.