Remote Field Service Manager – UK South

Focalsystems; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary & Attractive Stock

Generous Paid Time Off

Pension

Sick Leave

Parental Leave

Learning and Development Budget

Job summary

Focal Systems is seeking a proactive Field Service Manager to support expanding UK operations. You will oversee store installations, manage contractors and internal teams, maintain SLAs, and ensure projects are completed on time and to a high standard.

The ideal candidate has leadership experience in field service, strong coordination skills across multiple locations, excellent communication with clients and vendors, and a valid UK driving licence for site visits.

Qualifications

• Proven experience in field service management, installations or related industry.
• Strong leadership and team management skills.
• Ability to coordinate multiple projects and teams across locations.
• Excellent problem solving, time management and organisational abilities.
• Strong communication skills with clients, vendors and teams.
• Valid UK driving licence and reliable personal vehicle for site visits.

Responsibilities

• Oversee and coordinate all store installations, ensuring on-time delivery within budget.
• Manage all SLAs within the responsible regions.
• Ensure projects and store renovations are completed on time and communicate updates to stakeholders.
• Support Team Leads, ensuring staffing and training.
• Conduct interviews and hiring decisions within regions.
• Provide ongoing training and professional development for team members.
• Enforce performance management and disciplinary procedures as required.
• Communicate with clients, vendors, and internal teams to ensure smooth operations.
• Coordinate with external contractors for additional labour and feedback on performance.
• Perform site visits to verify quality and compliance with standards.
• Implement safety procedures and company policies for field teams.
• Manage regional inventory to supply installation and maintenance teams.
• Travel to customer sites to complete installations and maintenance as per standards.

Skills

Leadership

Team management

Project coordination

Time management

Communication

Problem solving

Travel readiness

Tools

Google Workspace

Reporting tools

Job description

Focal Systems is seeking a proactive Field Service Manager to support expanding UK operations. You will oversee store installations, manage contractors and internal teams, maintain SLAs, and ensure projects are completed on time and to a high standard.

The ideal candidate has leadership experience in field service, strong coordination skills across multiple locations, excellent communication with clients and vendors, and a valid UK driving licence for site visits.