Night Installations Field Service Team Lead

Focal Systems; Nottingham; On-site; GBP 23,000 - 32,000; Part time

Job summary

Focal Systems is seeking a Field Service Team Lead for UK-wide installations, primarily overnight. You will oversee a team of Field Service Technicians, manage installations on site, ensure safety and quality, and meet KPI targets. A 6-month fixed-term contract with 30 hours per week and travel to customer sites is involved.

The role requires a valid UK driving licence, strong leadership, and proficiency with power tools. Overnight shifts and on-site leadership are key elements of this position.

Qualifications

• Proven leadership of a small field service team.
• Overnight installation experience.
• Strong hardware diagnostics and problem solving.
• Proficient with power tools and installation equipment.
• Excellent communication with clients and supervisors.
• Valid UK driving licence and reliable transport.

Responsibilities

• Lead and coordinate a team of Field Service Technicians on site, allocating tasks and ensuring installations run to plan and schedule.
• Installation of camera hardware: mount, connect and configure in accordance with company standards, and oversee the team doing the same.
• Conduct pre-installation site checks and briefings to identify and address potential issues before the installation begins.
• Act as the primary point of contact for the customer on site, escalating and resolving issues promptly to ensure SLAs are met.
• Review and sign off on completed installations to ensure they meet company quality standards before handover.
• Maintain accurate records of installation activities across the team, including work performed, parts used, and time spent, using company-provided tools.
• Onboarding/scanning products into the system.
• As required, attend and lead installations at various clients during night hours.
• Operate power tools safely and efficiently, and ensure the team does the same, to complete installations.
• Enforce safety protocols and guidelines to minimize risks during installation visits.
• Train, mentor, and support new and existing team members to develop their installation skills and knowledge.
• Maintain a high level of attention to detail across the team to ensure installation tasks meet quality standards.
• Meet or exceed team speed and quality KPIs consistently.
• Communicate effectively with supervisors, clients, and team members to provide updates on progress and address any issues or challenges encountered during store installations.
• Adhere to company policies and procedures at all times, and ensure the team does the same.

Skills

Team leadership

Field service experience

Hardware troubleshooting

Power tools proficiency

Night shift ability

Communication skills

Tools

Power tools

Job description

Focal Systems is seeking a Field Service Team Lead for UK-wide installations, primarily overnight. You will oversee a team of Field Service Technicians, manage installations on site, ensure safety and quality, and meet KPI targets. A 6-month fixed-term contract with 30 hours per week and travel to customer sites is involved.

The role requires a valid UK driving licence, strong leadership, and proficiency with power tools. Overnight shifts and on-site leadership are key elements of this position.