Remote UK Customer Support Specialist

Intellect Group; Remote; GBP 28,000 - 34,000; Full time

Job summary

A rapidly scaling UK tech company is seeking a friendly and proactive Customer Service Representative to join its fully remote team. You'll help customers via email, live chat, and phone, resolve queries, and collaborate to enhance the customer experience. The role offers a competitive salary of £28,000 to £34,000, full training, and a positive work culture. Enjoy benefits like an early finish every Friday and a generous holiday allowance while working from the comfort of your home.

Benefits

Fully remote work

Above-market salary

Early finish every Friday

Full training provided

Modern tools & tech

Clear progression path

Generous holiday allowance

Qualifications

• No prior experience required; full training provided.
• Motivated to grow your career in a modern tech company.

Responsibilities

• Helping customers via email, live chat, and occasional phone calls.
• Resolving queries with clarity, accuracy, and a positive attitude.
• Troubleshooting account or product issues using internal tools.
• Logging interactions and following up where needed.
• Collaborating with other teams to improve customer experience.
• Representing the brand with professionalism and warmth.

Skills

Strong communicator

Calm and patient

Good with people

Confident using computers

Reliable and organized

Detail-oriented

Motivated to grow

Job description

A rapidly scaling UK tech company is seeking a friendly and proactive Customer Service Representative to join its fully remote team. You'll help customers via email, live chat, and phone, resolve queries, and collaborate to enhance the customer experience. The role offers a competitive salary of £28,000 to £34,000, full training, and a positive work culture. Enjoy benefits like an early finish every Friday and a generous holiday allowance while working from the comfort of your home.