Remote UK Customer Success Manager for HR SaaS

RLDatix North America; Remote; GBP 80,000 - 100,000; Full time

Job summary

A global healthcare solutions company is seeking a Customer Success Manager based in the UK. This individual will foster strong customer relationships and drive the adoption of HRCase software, ensuring customer satisfaction and retention. Successful candidates will have experience in HR-focused roles or customer success within HR technology, along with a penchant for collaboration and customer success best practices. The role promotes flexibility and employee wellness, with key benefits including private health insurance and an Employee Assistance Programme.

Benefits

Private health insurance

Group accident insurance

Employee Assistance Programme

Loyalty Awards for long-service employees

Qualifications

• Experience managing accounts with at least £1m ARR.
• Sincere interest in HR technology and customer success.
• In-depth knowledge of HRCase software is a huge advantage.

Responsibilities

• Develop strong relationships with HR stakeholders.
• Monitor product utilisation and provide coaching.
• Collaborate with internal teams to deliver success plans.
• Lead customer-focused initiatives to increase product knowledge.
• Identify opportunities for upsell and cross-sell.

Skills

Experience in HR role using HRCase

Customer Success experience within HR SaaS

Knowledge of HR processes

Ability to work collaboratively

Job description

A global healthcare solutions company is seeking a Customer Success Manager based in the UK. This individual will foster strong customer relationships and drive the adoption of HRCase software, ensuring customer satisfaction and retention. Successful candidates will have experience in HR-focused roles or customer success within HR technology, along with a penchant for collaboration and customer success best practices. The role promotes flexibility and employee wellness, with key benefits including private health insurance and an Employee Assistance Programme.