Remote UK Customer Experience & Quality Specialist

We Do Play; Remote; GBP 28,000; Full time

Job summary

A customer service organization is seeking a Customer Experience and Quality Specialist to ensure exceptional support and quality assurance for customer interactions. The role involves managing complaints, conducting quality analyses, and collaborating with teams to improve customer satisfaction. Candidates should have prior experience in customer service and quality assurance, strong communication skills, and proficiency in Microsoft Office. This position is remote and requires flexibility in work hours, including weekends.

Qualifications

• Previous experience in customer service, complaints handling, and quality assurance is essential.
• Experience in conducting audits or quality monitoring within a service environment is desirable.
• Strong proficiency in written communication, especially for webchat and email.

Responsibilities

• Respond to customer enquiries promptly and professionally via webchat and email.
• Manage and resolve customer complaints in accordance with company policies.
• Support third party relationships, including meetings and training.
• Conduct quality analysis of customer interactions to identify improvement areas.
• Prepare reports on trends and opportunities for QA improvement.
• Collaborate with internal teams for consistent service delivery.

Skills

Strong written and verbal communication skills

Customer service orientation

Analytical ability

Attention to detail

Problem-solving skills

Organisational skills

Team collaboration

Adaptability

Compliance awareness

Tools

Microsoft Office Suite

Job description

A customer service organization is seeking a Customer Experience and Quality Specialist to ensure exceptional support and quality assurance for customer interactions. The role involves managing complaints, conducting quality analyses, and collaborating with teams to improve customer satisfaction. Candidates should have prior experience in customer service and quality assurance, strong communication skills, and proficiency in Microsoft Office. This position is remote and requires flexibility in work hours, including weekends.