Remote Travel Support Specialist | Booking & Concierge

Manatal; West of England; Remoto; GBP 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Travel perks

Exclusive industry discounts

Ongoing training

Descrizione del lavoro

Manatal is seeking a Travel Customer Representative to support clients from booking to return, delivering exceptional service. You'll handle inquiries, manage bookings, and provide destination information with a customer-first approach.

The role is 100% remote with flexible scheduling, offering opportunities for growth within the agency and access to travel perks and exclusive discounts.

Competenze

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Mansioni

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Conoscenze

Communication

Customer service

Organized

Tech-savvy

Attention to detail

Remote work

Descrizione del lavoro

Manatal is seeking a Travel Customer Representative to support clients from booking to return, delivering exceptional service. You'll handle inquiries, manage bookings, and provide destination information with a customer-first approach.

The role is 100% remote with flexible scheduling, offering opportunities for growth within the agency and access to travel perks and exclusive discounts.