Remote Travel Support Specialist - Client Care & Bookings

Kopp Travels; Leicester; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible scheduling

Opportunities for growth

Travel perks and industry discounts

Ongoing training and support

Job summary

A travel agency in the UK seeks a Travel Customer Support Specialist committed to providing exceptional client service. This 100% remote position involves assisting clients from booking to return, responding promptly to inquiries, and ensuring memorable travel experiences. Ideal candidates should possess excellent communication skills, a background in customer service, and a passion for travel. Opportunities for growth and travel perks are provided.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Strong communication skills for client interactions.
• Ability to handle inquiries and solve problems effectively.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information on travel requirements.
• Follow up with clients to confirm trip details.
• Handle concerns with professionalism and empathy.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Comfortable using technology

Passionate about travel

Job description

A travel agency in the UK seeks a Travel Customer Support Specialist committed to providing exceptional client service. This 100% remote position involves assisting clients from booking to return, responding promptly to inquiries, and ensuring memorable travel experiences. Ideal candidates should possess excellent communication skills, a background in customer service, and a passion for travel. Opportunities for growth and travel perks are provided.