Remote Travel Support Specialist | Flexible Hours & Perks

Manatal; Glasgow; Remote; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Travel perks

Industry discounts

Job summary

Manatal is seeking a Travel Customer Representative for a 100% remote position. You will assist clients from booking through return, handling inquiries, updates, and special requests while upholding exceptional service standards.

Ideal candidates excel in communication, have travel or hospitality experience, stay organized, and adapt quickly to booking platforms. The role offers flexible scheduling and opportunities for growth within the agency, plus travel perks and industry discounts.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Job description

Manatal is seeking a Travel Customer Representative for a 100% remote position. You will assist clients from booking through return, handling inquiries, updates, and special requests while upholding exceptional service standards.

Ideal candidates excel in communication, have travel or hospitality experience, stay organized, and adapt quickly to booking platforms. The role offers flexible scheduling and opportunities for growth within the agency, plus travel perks and industry discounts.