Remote Travel Support Specialist — Flexible Scheduling

Manatal; Manchester; Remote; GBP 22,000 - 30,000; Full time

Job summary

Manatal is seeking a Travel Customer Representative to support clients throughout their journey, from booking through return. You will respond to inquiries, update bookings, and ensure a high level of service across channels.

The role is 100% remote with flexible scheduling, offering opportunities to grow within the agency and enjoy travel perks and industry discounts. Strong communication and a proactive, detail-oriented attitude are essential.

Qualifications

• Excellent verbal and written communication across channels.
• Experience in customer service, preferably travel.
• Strong organizational skills and attention to detail.
• Tech-savvy with ability to learn booking platforms quickly.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide information on destinations, documents, and policies.
• Follow up to confirm trip details and customer satisfaction.
• Handle concerns with empathy and problem solving.

Skills

Verbal communication

Written communication

Customer service

Detail oriented

Tech savvy

Tools

Booking platforms

Job description

Manatal is seeking a Travel Customer Representative to support clients throughout their journey, from booking through return. You will respond to inquiries, update bookings, and ensure a high level of service across channels.

The role is 100% remote with flexible scheduling, offering opportunities to grow within the agency and enjoy travel perks and industry discounts. Strong communication and a proactive, detail-oriented attitude are essential.