Remote Travel Support Specialist - Client Care & Bookings

Kopp Travels; Sheffield; Remote; GBP 24,000 - 38,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks and exclusive industry discounts

Supportive team environment

Job summary

A travel agency is seeking a reliable Travel Customer Support Specialist to assist clients from booking to return. This remote role involves responding to inquiries, handling travel changes, and providing detailed information. Ideal candidates should possess excellent communication skills and a passion for travel. You'll enjoy flexible scheduling and opportunities for growth, as well as travel perks and a supportive environment.

Qualifications

• Experience in customer service, especially in travel or hospitality, is a plus.
• Ability to use technology and learn booking platforms.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, cancellations, and special requests.
• Provide accurate destination and travel information.
• Follow up with clients to confirm satisfaction and trip details.
• Handle questions with empathy and problem-solving skills.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Technology proficient

Passionate about travel

Job description

A travel agency is seeking a reliable Travel Customer Support Specialist to assist clients from booking to return. This remote role involves responding to inquiries, handling travel changes, and providing detailed information. Ideal candidates should possess excellent communication skills and a passion for travel. You'll enjoy flexible scheduling and opportunities for growth, as well as travel perks and a supportive environment.