Remote Travel Support Specialist - Client Care & Bookings

Kopp Travels; Reading; Remote; GBP 31,000 - 44,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Opportunities for growth

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Support Specialist to assist clients throughout their travel journey. This 100% remote position requires strong communication skills and a passion for travel. Responsibilities include responding to inquiries, managing bookings, and ensuring client satisfaction. The ideal candidate should be detail-oriented and organized, with a customer service background preferred. Opportunities for growth and travel perks are offered.

Qualifications

• Customer service experience is a plus, preferably in travel or hospitality.
• Comfortable using technology and learning booking platforms.
• Passionate about travel and helping others.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Confirm trip details and ensure client satisfaction.
• Handle client questions or concerns professionally.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Job description

A travel agency is seeking a Travel Customer Support Specialist to assist clients throughout their travel journey. This 100% remote position requires strong communication skills and a passion for travel. Responsibilities include responding to inquiries, managing bookings, and ensuring client satisfaction. The ideal candidate should be detail-oriented and organized, with a customer service background preferred. Opportunities for growth and travel perks are offered.