Remote Travel Support Specialist — Flexible Scheduling

Getaway Travel Agency; Birmingham; Remote; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey, from booking to returning home. You will handle inquiries, assist with bookings, and ensure every interaction reflects exceptional service. The ideal candidate will have strong communication skills and customer service experience, preferably in travel or hospitality. This role offers 100% remote work, flexible scheduling, and opportunities for growth within the agency with travel perks and exclusive discounts.

Qualifications

• Strong customer service experience, preferably in travel or hospitality.
• Excellent verbal and written communication skills.
• Comfortable with technology and quick to learn booking platforms.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey, from booking to returning home. You will handle inquiries, assist with bookings, and ensure every interaction reflects exceptional service. The ideal candidate will have strong communication skills and customer service experience, preferably in travel or hospitality. This role offers 100% remote work, flexible scheduling, and opportunities for growth within the agency with travel perks and exclusive discounts.