Remote Travel Concierge — Support, Bookings & Growth

Manatal; Liverpool; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Travel perks

Training & development

Job summary

Manatal is seeking a Travel Customer Representative for a 100% remote role. You will support clients throughout their travel journey, handling inquiries, updating bookings, and resolving issues to ensure outstanding service.

You will respond via email, phone, and messaging platforms, assist with bookings, changes, cancellations, and special requests, and provide destination information and policy guidance. A customer-focused, tech-savvy professional will thrive in this role.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal communication

Written communication

Customer service experience

Organized

Tech savviness

Tools

Booking platforms

Job description

Manatal is seeking a Travel Customer Representative for a 100% remote role. You will support clients throughout their travel journey, handling inquiries, updating bookings, and resolving issues to ensure outstanding service.

You will respond via email, phone, and messaging platforms, assist with bookings, changes, cancellations, and special requests, and provide destination information and policy guidance. A customer-focused, tech-savvy professional will thrive in this role.