Remote Travel Support Specialist

Inspired; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

A leading travel agency is seeking a Travel Customer Representative to support clients from booking to return home. The ideal candidate will handle inquiries, assist with bookings, and provide essential travel information. A passion for travel and strong customer service skills are required. This is a fully remote position offering flexible scheduling, travel perks, and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with attention to detail.
• Comfortable with technology and quick to learn new platforms.
• Passion for travel and helping others plan experiences.

Responsibilities

• Respond promptly and professionally to client inquiries.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about travel-related topics.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints empathetically.

Skills

Communication skills

Customer service experience

Attention to detail

Tech-savvy

Job description

A leading travel agency is seeking a Travel Customer Representative to support clients from booking to return home. The ideal candidate will handle inquiries, assist with bookings, and provide essential travel information. A passion for travel and strong customer service skills are required. This is a fully remote position offering flexible scheduling, travel perks, and opportunities for growth within the agency.