Remote Travel Concierge - Booking Support & Customer Care

Manatal; Greater London; Remote; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Remote work

Travel perks

Flexible scheduling

Ongoing training

Job summary

Manatal is seeking a Travel Customer Representative to support clients from booking to return, delivering prompt, helpful assistance and ensuring a smooth travel experience. This fully remote role emphasizes clear communication and proactive problem solving.

You will answer inquiries, provide destination and policy information, and assist with bookings, changes, and special requests. Flexible scheduling and travel perks accompany a supportive, training‑driven team.

Qualifications

• Excellent verbal and written communication.
• Strong customer service experience in travel or hospitality.
• Organized, dependable, and detail oriented.
• Comfortable with technology and quick to learn booking platforms.
• Passion for travel and helping others plan experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written comms

Strong customer service

Organized and detail oriented

Tech savvy and quick learner

Passion for travel

Job description

Manatal is seeking a Travel Customer Representative to support clients from booking to return, delivering prompt, helpful assistance and ensuring a smooth travel experience. This fully remote role emphasizes clear communication and proactive problem solving.

You will answer inquiries, provide destination and policy information, and assist with bookings, changes, and special requests. Flexible scheduling and travel perks accompany a supportive, training‑driven team.