Remote Travel Support Specialist - Client Care & Bookings

Kopp Travels; Liverpool; Remote; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Flexible scheduling

Opportunities for growth

Travel perks and discounts

Ongoing training and support

Job summary

A travel agency is seeking a reliable Travel Customer Support Specialist to provide exceptional service to clients from booking to returning home. This fully remote role requires strong communication skills and a passion for travel. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. Ideal candidates are organized, dependable, and eager to create memorable travel experiences. Opportunities for growth and travel perks are offered.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience, preferably in travel or hospitality.
• Organized, dependable, and attentive to details.
• Comfortable using technology and booking systems.
• Passionate about travel and creating memorable experiences.

Responsibilities

• Respond promptly to client inquiries through various channels.
• Assist with travel bookings and special requests.
• Provide information about travel destinations and agency policies.
• Confirm trip details and follow up for client satisfaction.
• Handle client concerns with empathy and professionalism.

Skills

Excellent written and verbal communication

Customer service experience

Organized and detail-oriented

Problem-solving skills

Technology use and learning

Job description

A travel agency is seeking a reliable Travel Customer Support Specialist to provide exceptional service to clients from booking to returning home. This fully remote role requires strong communication skills and a passion for travel. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. Ideal candidates are organized, dependable, and eager to create memorable travel experiences. Opportunities for growth and travel perks are offered.