Remote Travel Support Specialist

Getaway Travel Agency; Remote; GBP 60,000 - 80,000; Full time

Job summary

A dynamic travel agency in the UK seeks a Travel Customer Representative to support clients from booking through post-travel. This role involves assisting with inquiries, resolving issues, and providing updates ensuring a high level of service. Ideal candidates possess strong communication and customer service skills, are organized, and have a passion for travel. The position offers 100% remote work, flexible scheduling, and growth opportunities within the agency.

Benefits

100% remote work

Flexible scheduling

Travel perks

Supportive training environment

Qualifications

• Strong communication skills are essential for managing client interactions.
• Experience in customer service, particularly in travel or hospitality is advantageous.
• Attention to detail and organization are vital for handling travel arrangements.

Responsibilities

• Respond to client inquiries through various communication channels.
• Assist with bookings, changes, and cancellations.
• Provide up-to-date information about travel policies and documents.
• Follow up with clients to ensure satisfaction.
• Resolve complaints with empathy and effective problem-solving.

Skills

Verbal and written communication skills

Customer service experience

Organizational skills

Attention to detail

Technological proficiency

Job description

A dynamic travel agency in the UK seeks a Travel Customer Representative to support clients from booking through post-travel. This role involves assisting with inquiries, resolving issues, and providing updates ensuring a high level of service. Ideal candidates possess strong communication and customer service skills, are organized, and have a passion for travel. The position offers 100% remote work, flexible scheduling, and growth opportunities within the agency.