Remote Travel Specialist

Hjbtravels; Remote; GBP 25,000 - 35,000; Full time

Job summary

A global travel agency is seeking a Remote Travel Specialist to guide clients through their journeys. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. The ideal candidate should have excellent communication skills, customer service experience, and a passion for travel. This position offers remote flexibility with support and training provided, making it perfect for those eager to enhance their careers in the travel industry.

Benefits

Exclusive travel perks

Access to industry discounts

Professional growth opportunities

Qualifications

• Experience in customer service, especially in travel or hospitality is preferred.
• Ability to learn new systems and tools quickly and effectively.
• Genuine enthusiasm for travel and creating memorable experiences.

Responsibilities

• Respond to client inquiries across different channels promptly.
• Assist with booking modifications and cancellations.
• Provide accurate information regarding destinations and agency processes.
• Follow up with clients to confirm travel plans.
• Address client concerns with empathy.
• Maintain a flexible working schedule that fits your lifestyle.

Skills

Excellent communication skills

Customer service experience

Organizational skills

Tech-savvy

Enthusiasm for travel

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in the UK, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.