Remote Travel Concierge & Support Specialist

Inspired; York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This role will involve responding to inquiries, resolving issues, and providing booking updates, reflecting a commitment to exceptional service. The ideal candidate should possess strong customer service skills, attention to detail, and a passion for travel. The position is 100% remote with flexible scheduling, travel perks, and opportunities for growth within the agency.

Qualifications

• Strong customer service experience (preferably in travel or hospitality).
• Excellent verbal and written communication skills.
• Organized, dependable, and proactive with high attention to detail.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information about travel documents and policies.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This role will involve responding to inquiries, resolving issues, and providing booking updates, reflecting a commitment to exceptional service. The ideal candidate should possess strong customer service skills, attention to detail, and a passion for travel. The position is 100% remote with flexible scheduling, travel perks, and opportunities for growth within the agency.