Remote Travel Concierge and Support Specialist

Kopp Travels; Glasgow; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and discounts

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. In this 100% remote role, you will respond to inquiries, assist with bookings and ensure exceptional service. The ideal candidate has strong communication skills, is organized, and possesses a passion for travel. Perks include flexible scheduling and industry discounts. Apply to start your journey with A travel agency.

Qualifications

• Experience in travel or hospitality is preferred.
• Ability to respond to client inquiries professionally.
• Strong problem-solving skills to handle complaints.

Responsibilities

• Respond promptly to client inquiries via email and phone.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and policies.
• Follow up with clients to confirm satisfaction.
• Handle concerns with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with attention to detail

Comfortable with technology

Passion for travel

Job description

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. In this 100% remote role, you will respond to inquiries, assist with bookings and ensure exceptional service. The ideal candidate has strong communication skills, is organized, and possesses a passion for travel. Perks include flexible scheduling and industry discounts. Apply to start your journey with A travel agency.