Remote Travel Concierge and Support Specialist

Kopp Travels; Birmingham; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and discounts

Supportive team environment

Job summary

A travel agency seeks a Travel Customer Representative to support clients during their travel journey. You will respond to inquiries, assist with bookings, and ensure client satisfaction through exceptional service. Ideal candidates possess strong communication skills, customer service experience, and a passion for travel. This role offers 100% remote work, flexible scheduling, and travel perks. Join us and help create memorable experiences!

Qualifications

• Excellent verbal and written communication skills are a must.
• Prior customer service experience, preferably in travel or hospitality.
• Must be organized and detail-oriented.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate travel information and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A travel agency seeks a Travel Customer Representative to support clients during their travel journey. You will respond to inquiries, assist with bookings, and ensure client satisfaction through exceptional service. Ideal candidates possess strong communication skills, customer service experience, and a passion for travel. This role offers 100% remote work, flexible scheduling, and travel perks. Join us and help create memorable experiences!