Remote Travel Concierge and Support Specialist

Kopp Travels; Liverpool; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and discounts

Ongoing training

Job summary

A dynamic travel agency is seeking a Travel Customer Representative to support clients during their travel journey. The ideal candidate has excellent communication skills, robust customer service experience, and a passion for helping others plan unforgettable trips. Responsibilities include responding to inquiries, assisting with bookings, and providing accurate travel information. This position offers 100% remote work with flexible scheduling and various travel perks.

Qualifications

• Strong customer service experience is a must, preferably in travel or hospitality.
• Attention to detail and ability to manage bookings and client interactions are essential.
• Must be comfortable with technology and quick to learn booking platforms.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist clients with travel bookings, changes, cancellations, and special requests.
• Provide accurate information regarding travel documents and agency policies.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Job description

A dynamic travel agency is seeking a Travel Customer Representative to support clients during their travel journey. The ideal candidate has excellent communication skills, robust customer service experience, and a passion for helping others plan unforgettable trips. Responsibilities include responding to inquiries, assisting with bookings, and providing accurate travel information. This position offers 100% remote work with flexible scheduling and various travel perks.