Remote Travel Concierge & Booking Specialist

Getaway Travel Agency; Sheffield; Remote; GBP 25,000 - 30,000; Full time

Benefits offered by this job

100% remote work with flexible scheduling

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Job summary

A leading travel agency is seeking a Travel Customer Representative to provide exceptional support throughout clients' travel journeys. Responsibilities include responding to inquiries, assisting with bookings, and resolving issues with empathy. The ideal candidate will have strong communication skills and a passion for travel. This position offers 100% remote work with flexible scheduling and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A leading travel agency is seeking a Travel Customer Representative to provide exceptional support throughout clients' travel journeys. Responsibilities include responding to inquiries, assisting with bookings, and resolving issues with empathy. The ideal candidate will have strong communication skills and a passion for travel. This position offers 100% remote work with flexible scheduling and opportunities for growth within the agency.