Remote Travel Concierge and Support Specialist

Kopp Travels; Greater London; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

100% remote work with flexible scheduling

Opportunities for growth

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This role involves responding to inquiries, assisting with bookings, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and a passion for travel. This position offers 100% remote work, flexible scheduling, and opportunities for growth within the agency, along with travel perks and training support.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and agency policies.

Skills

Excellent verbal and written communication skills

Strong customer service experience in travel or hospitality

Attention to detail

Proficiency with technology and booking platforms

Empathy and problem-solving skills

Job description

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This role involves responding to inquiries, assisting with bookings, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and a passion for travel. This position offers 100% remote work, flexible scheduling, and opportunities for growth within the agency, along with travel perks and training support.