Remote Travel Concierge and Support Specialist

Kopp Travels; Manchester; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

100% remote work with flexible scheduling

Opportunities for growth

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Job summary

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey from booking to return. The ideal candidate will have strong communication skills and customer service experience, preferably in travel or hospitality. This remote role offers flexible scheduling, growth opportunities, and travel perks. If you're passionate about travel and creating memorable experiences for others, apply today and join the team!

Qualifications

• Excellent verbal and written communication skills.
• Proven customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Quick to learn booking platforms and systems.
• Passionate about travel and helping others.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey from booking to return. The ideal candidate will have strong communication skills and customer service experience, preferably in travel or hospitality. This remote role offers flexible scheduling, growth opportunities, and travel perks. If you're passionate about travel and creating memorable experiences for others, apply today and join the team!