Remote Travel Concierge & Support Specialist

Getaway Travel Agency; West of England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Job summary

Getaway Travel Agency is seeking a Travel Customer Representative in the United Kingdom to support clients from booking to return, handling inquiries, updates, and issue resolution with a commitment to exceptional service.

The ideal candidate excels in communication, has travel or hospitality experience, and is comfortable with booking platforms. This is a 100% remote role with flexible scheduling and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication

Customer service

Organization

Tech-savviness

Travel passion

Tools

Booking platforms

Job description

Getaway Travel Agency is seeking a Travel Customer Representative in the United Kingdom to support clients from booking to return, handling inquiries, updates, and issue resolution with a commitment to exceptional service.

The ideal candidate excels in communication, has travel or hospitality experience, and is comfortable with booking platforms. This is a 100% remote role with flexible scheduling and opportunities for growth within the agency.