Remote Travel Concierge & Support Specialist

Getaway Travel Agency; City of Edinburgh; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Professional growth training

Job summary

Getaway Travel Agency in Edinburgh, United Kingdom, seeks a Remote Travel Services Specialist to guide clients from trip planning through return home. You’ll manage travel arrangements, answer questions, and resolve issues with professionalism, while offering exclusive travel perks and industry discounts.

Based in the USA with Arizona roots, the company emphasizes personalized service and growth opportunities for a globally minded team. Remote work from anywhere is supported with flexible hours.

Qualifications

• Excellent written and verbal communication.
• Background in customer service, travel or hospitality.
• Strong attention to detail and organized.
• Tech-savvy and quick learner of booking tools.
• Genuine enthusiasm for travel and helping others.

Responsibilities

• Respond to client inquiries across channels in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, documents, and processes.
• Follow up with clients to confirm travel plans and gather feedback.
• Address concerns with empathy and efficiency to ensure satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

Skills

Communication skills

Customer service

Attention to detail

Tech-savvy

Travel enthusiasm

Job description

Getaway Travel Agency in Edinburgh, United Kingdom, seeks a Remote Travel Services Specialist to guide clients from trip planning through return home. You’ll manage travel arrangements, answer questions, and resolve issues with professionalism, while offering exclusive travel perks and industry discounts.

Based in the USA with Arizona roots, the company emphasizes personalized service and growth opportunities for a globally minded team. Remote work from anywhere is supported with flexible hours.