Remote Travel Support Specialist

Getaway Travel Agency; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

Getaway Travel Agency in Manchester is seeking a passionate Travel Customer Representative to enhance the travel experience of our clients from booking to their return home. This remote role involves promptly addressing inquiries, assisting with bookings and cancellations, and ensuring customer satisfaction through exceptional service.

The ideal candidate should possess outstanding communication skills and a strong background in customer service. Enjoy flexible scheduling, travel perks, and opportunities for growth within the agency.

Qualifications

• Strong customer service experience, preferably in travel or hospitality.
• Ability to handle concerns or complaints with empathy.
• Proactive and comfortable with technology.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information about destinations and travel documents.
• Follow up with clients to confirm trip details.
• Resolve issues and keep clients satisfied.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Attention to detail

Comfortable with technology

Passion for travel

Job description

Getaway Travel Agency in Manchester is seeking a passionate Travel Customer Representative to enhance the travel experience of our clients from booking to their return home. This remote role involves promptly addressing inquiries, assisting with bookings and cancellations, and ensuring customer satisfaction through exceptional service.

The ideal candidate should possess outstanding communication skills and a strong background in customer service. Enjoy flexible scheduling, travel perks, and opportunities for growth within the agency.