Remote Travel Concierge | Booking & Support Pro

Getaway Travel Agency; Cardiff; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Travel discounts

Job summary

Getaway Travel Agency in Cardiff, United Kingdom, is seeking a Travel Customer Representative to support clients from booking to return, handling inquiries, changes, and updates with a commitment to outstanding service. The role emphasizes clear communication, problem solving, and familiarity with booking platforms; a proactive, detail-oriented attitude and a passion for travel are valued.

This is a remote position with flexible scheduling and opportunities for growth within the agency, plus

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent communication

Customer service experience

Detail oriented

Tech savviness

Travel enthusiasm

Tools

Booking platforms

Job description

Getaway Travel Agency in Cardiff, United Kingdom, is seeking a Travel Customer Representative to support clients from booking to return, handling inquiries, changes, and updates with a commitment to outstanding service. The role emphasizes clear communication, problem solving, and familiarity with booking platforms; a proactive, detail-oriented attitude and a passion for travel are valued.

This is a remote position with flexible scheduling and opportunities for growth within the agency, plus