Remote Travel Support Specialist

Getaway Travel Agency; Greater London; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Remote work flexibility

Travel perks & discounts

Ongoing training & support

Community of travel enthusiasts

Job summary

Getaway Travel Agency is seeking a Remote Travel Support Representative to guide clients through every stage of their journey, from planning to return home. You will handle travel arrangements, answer questions, and resolve challenges with professionalism.

Based in the UK, this role offers remote flexibility, exclusive travel perks, and ongoing training to build a career in travel support.

Qualifications

• Excellent communication skills—written and verbal.
• Background in customer service, ideally in travel, tourism or hospitality.
• Detail-oriented with proactive mindset and strong organizational habits.
• Tech-savvy and able to learn new systems and booking tools quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information on destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

Getaway Travel Agency is seeking a Remote Travel Support Representative to guide clients through every stage of their journey, from planning to return home. You will handle travel arrangements, answer questions, and resolve challenges with professionalism.

Based in the UK, this role offers remote flexibility, exclusive travel perks, and ongoing training to build a career in travel support.