Remote Travel Concierge - Personal Trip Planner

Getaway Travel Agency; West of England; Remote; GBP 22,000 - 40,000; Full time

Benefits offered by this job

Remote work flexibility

Exclusive travel perks

Professional growth opportunities

Community of travelers

Job summary

Getaway Travel Agency is seeking a Remote Travel Services Specialist to guide clients from planning through to return, ensuring a seamless, stress-free journey.

Based remotely in the UK, you will answer inquiries, assist with bookings and changes, and provide expert destination information while delivering personalised service and support.

Join a passionate team that values flexibility, professional growth, and exclusive travel perks as you help customers create memorable experiences.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail and proactive mindset.
• Tech-savvy and quick learner of new booking systems.
• Genuine enthusiasm for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Excellent communication

Customer service background

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

Getaway Travel Agency is seeking a Remote Travel Services Specialist to guide clients from planning through to return, ensuring a seamless, stress-free journey.

Based remotely in the UK, you will answer inquiries, assist with bookings and changes, and provide expert destination information while delivering personalised service and support.

Join a passionate team that values flexibility, professional growth, and exclusive travel perks as you help customers create memorable experiences.