Remote Travel Concierge & Client Support

Getaway Travel Agency; Greater London; Remote; GBP 25,000 - 36,000; Full time

Job summary

Getaway Travel Agency is looking for a Remote Travel Services Specialist to guide clients from planning through return, ensuring a seamless and stress-free experience. You’ll assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism.

Based in the USA, the agency prides itself on personalized service and exclusive travel perks, offering growth and support from a dedicated team while you work remotely from anywhere.

Qualifications

• Excellent communication skills, both written and verbal.
• Background in customer service, ideally in travel, tourism, or hospitality.
• High attention to detail and proactive mindset.
• Tech-savvy and quick to learn new booking tools.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.
• Highlight remote flexibility and operate with hours that fit your lifestyle.

Skills

Excellent communication

Customer service

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

Getaway Travel Agency is looking for a Remote Travel Services Specialist to guide clients from planning through return, ensuring a seamless and stress-free experience. You’ll assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism.

Based in the USA, the agency prides itself on personalized service and exclusive travel perks, offering growth and support from a dedicated team while you work remotely from anywhere.