Remote Travel Concierge & Booking Specialist

Getaway Travel Agency; Birmingham; Remote; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Remote work flexibility

Ongoing training

Job summary

Getaway Travel Agency in the United Kingdom is seeking a Remote Travel Services Specialist to guide clients from planning through return, ensuring a seamless, stress-free journey. You will assist with travel arrangements, answer questions, manage updates and resolve challenges with professionalism.

Based in the UK with remote flexibility, you will access exclusive travel perks and industry discounts, while joining a team focused on creating memorable experiences for travelers.

Qualifications

• Excellent communication skills (written and verbal).
• Background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail and strong organizational habits.
• Tech-savvy and able to learn new booking tools quickly.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across channels (email, phone, messaging) promptly.
• Support clients with booking modifications, cancellations, and special requests.
• Provide accurate information regarding destinations, documentation, and processes.
• Follow up with clients to confirm travel plans and gather feedback.
• Address concerns with empathy and efficiency to ensure client satisfaction.
• Remote flexibility - work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to discounts.
• Professional growth - ongoing training and support from a dedicated team.
• Be part of a passionate travel community.

Skills

Communication skills

Customer service experience

Attention to detail

Tech-savviness

Proactive mindset

Tools

Booking systems

Job description

Getaway Travel Agency in the United Kingdom is seeking a Remote Travel Services Specialist to guide clients from planning through return, ensuring a seamless, stress-free journey. You will assist with travel arrangements, answer questions, manage updates and resolve challenges with professionalism.

Based in the UK with remote flexibility, you will access exclusive travel perks and industry discounts, while joining a team focused on creating memorable experiences for travelers.