Remote Travel Concierge & Support Specialist

Inspired; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency in Greater London is seeking a Travel Customer Representative to support clients through their travel journeys. In this remote role, you will handle inquiries, assist with bookings, and ensure client satisfaction. The ideal candidate will have strong communication and customer service skills, alongside a passion for travel. This position offers flexible scheduling and travel perks, making it perfect for those looking to grow within the industry.

Benefits

100% remote work

Opportunities for growth

Travel perks and exclusive discounts

Supportive team environment

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication skills

Customer service experience

Organizational skills

Attention to detail

Technical proficiency

Job description

A leading travel agency in Greater London is seeking a Travel Customer Representative to support clients through their travel journeys. In this remote role, you will handle inquiries, assist with bookings, and ensure client satisfaction. The ideal candidate will have strong communication and customer service skills, alongside a passion for travel. This position offers flexible scheduling and travel perks, making it perfect for those looking to grow within the industry.