Remote Travel Concierge & Support Specialist

Inspired; Remote; GBP 20,000 - 30,000; Full time

Job summary

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel experiences. In this role, you will respond to inquiries, assist with bookings, and ensure exceptional service from beginning to end. Ideal candidates will have strong communication skills, experience in customer service, and a passion for travel. The position offers 100% remote work with flexible scheduling along with travel perks and growth opportunities within the agency.

Benefits

100% remote work with flexible scheduling

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Qualifications

• Strong customer service skills required, preferably in travel or hospitality.
• High attention to detail with a proactive work approach.
• Ability to quickly learn booking platforms and systems.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Confirm trip details with clients and ensure satisfaction.
• Handle complaints with empathy and effective problem-solving.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel experiences. In this role, you will respond to inquiries, assist with bookings, and ensure exceptional service from beginning to end. Ideal candidates will have strong communication skills, experience in customer service, and a passion for travel. The position offers 100% remote work with flexible scheduling along with travel perks and growth opportunities within the agency.