Remote Travel Concierge & Client Support Specialist

Rudybtravel

Winchester

Remote

GBP 23,000 - 32,000

Full time

14 days+

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Benefits offered by this job

100% remote work environment

Travel perks and discounts

Opportunities for professional growth

Ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. 100% remote with opportunities for professional growth and access to travel perks.

Qualifications

Excellent verbal and written communication skills.
Customer service experience (travel, hospitality, or service-related).
Strong organizational skills and attention to detail.
Comfortable using technology and learning new systems and booking platforms.
Reliable, proactive, and able to manage multiple client requests efficiently.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Maintain accurate documentation and update booking systems as required.