Remote Travel Concierge & Support Specialist

Rudybtravel; Exeter; Remote; GBP 21,000 - 32,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and discounts

Professional development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

In this client-facing role you will respond to inquiries via phone, email, and messaging, manage bookings, changes, cancellations, and provide destination information. This remote position offers travel perks and opportunities for growth within a supportive team.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related roles.
• Strong organizational skills and attention to detail.
• Able to learn new booking platforms and systems.
• Reliable, proactive, and able to manage multiple requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and policies.
• Coordinate booking details and confirm itineraries.
• Proactively follow up with clients before and after travel.
• Maintain accurate documentation and update booking systems.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Tech-savvy

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

In this client-facing role you will respond to inquiries via phone, email, and messaging, manage bookings, changes, cancellations, and provide destination information. This remote position offers travel perks and opportunities for growth within a supportive team.