Remote Travel Concierge & Support Specialist

Rudybtravel; Luton; Remote; GBP 21,000 - 30,000; Full time

Benefits offered by this job

100% remote

Travel perks

Professional growth

Training & development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will handle bookings, changes, and post-trip follow-ups, delivering a seamless, personalized experience.

The role values detail-orientation, service-driven mindset, and passion for travel, hospitality, and exceptional customer care. 100% remote with development opportunities and industry perks.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service industries preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information regarding destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel to ensure satisfaction.
• Maintain documentation and update booking systems as required.

Skills

Communication

Customer service

Organizational skills

Tech-savvy

Multitasking

Travel enthusiasm

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will handle bookings, changes, and post-trip follow-ups, delivering a seamless, personalized experience.

The role values detail-orientation, service-driven mindset, and passion for travel, hospitality, and exceptional customer care. 100% remote with development opportunities and industry perks.