Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Glasgow; Remote; GBP 22,000 - 27,000; Full time

Benefits offered by this job

100% remote work environment

Growth opportunities

Travel perks and discounts

Ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey, from initial booking through post-trip follow-up. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields.
• Strong organizational skills and attention to detail.
• Comfortable learning new systems and booking platforms.
• Reliable, proactive and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Communication

Customer service

Organization

Tech savvy

Multitasking

Travel enthusiasm

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey, from initial booking through post-trip follow-up. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional