Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Reading; Remote; GBP 22,000 - 34,000; Full time

Benefits offered by this job

100% remote work

Professional growth

Travel perks and discounts

Team training and development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related field.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and professionalism.
• Maintain documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service experience

Organizational skills

Tech-savvy

Reliability

Interest in travel

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.