Remote Travel Concierge & Booking Support

Rudybtravel; Coventry; Remote; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel perks

Training & development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey, from initial booking to post-trip follow-up. This client-facing role emphasizes accuracy, empathy, and a high-quality customer experience.

The ideal candidate has strong communication skills, enjoys travel, and can manage multiple bookings across platforms in a 100% remote environment. Training and travel perks are provided to grow within the company.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related roles preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Excellent verbal and written comms

Customer service experience

Strong organizational skills

Comfortable with technology

Reliable and proactive

Interest in travel

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey, from initial booking to post-trip follow-up. This client-facing role emphasizes accuracy, empathy, and a high-quality customer experience.

The ideal candidate has strong communication skills, enjoys travel, and can manage multiple bookings across platforms in a 100% remote environment. Training and travel perks are provided to grow within the company.