Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Woodlands; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

100% remote work

Career growth opportunities

Travel perks and discounts

Ongoing training

Job summary

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients from initial inquiry through post-trip follow-up, ensuring a seamless, personalized experience. This is a 100% remote role handling luxury and leisure bookings and inquiries.

You are detail-oriented, service-driven, and comfortable with travel systems. The role offers growth opportunities, access to travel perks and discounts, and a supportive, training-focused team culture.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy and satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal and written communication

Customer service experience

Organizational skills

Tech-savviness

Multitasking

Travel enthusiasm

Job description

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients from initial inquiry through post-trip follow-up, ensuring a seamless, personalized experience. This is a 100% remote role handling luxury and leisure bookings and inquiries.

You are detail-oriented, service-driven, and comfortable with travel systems. The role offers growth opportunities, access to travel perks and discounts, and a supportive, training-focused team culture.