Remote Travel Booking & Concierge Specialist

Rudybtravel; Bradford; Remote; GBP 21.000 - 32.000; Vollzeit

Benefits dieser Stelle

Remote work environment

Career growth opportunities

Travel perks and discounts

Training and development

Zusammenfassung

Rudyb Travel seeks a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking through post-trip follow-up, ensuring a seamless, personalized experience. This client-facing role is ideal for someone who is detail-oriented, service-driven, and passionate about travel and hospitality.

Key responsibilities include responding to inquiries, assisting with luxury and leisure bookings, providing destination guidance,

Qualifikationen

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Aufgaben

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Kenntnisse

Communication

Customer service

Organization

Tech-savvy

Multitasking

Travel passion

Jobbeschreibung

Rudyb Travel seeks a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking through post-trip follow-up, ensuring a seamless, personalized experience. This client-facing role is ideal for someone who is detail-oriented, service-driven, and passionate about travel and hospitality.

Key responsibilities include responding to inquiries, assisting with luxury and leisure bookings, providing destination guidance,