Remote Travel Concierge for Luxury Bookings

Rudybtravel; Cardiff; Remote; GBP 23,000 - 32,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and industry‑re

Supportive team culture with ongoing培训

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey. In this client-facing role, you will act as the trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

This fully remote position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related roles.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Excellent verbal and written

Customer service experience

Organizational skills

Technology literacy

Reliability & proactivity

Interest in travel

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey. In this client-facing role, you will act as the trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

This fully remote position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.