Remote Travel Concierge & Booking Specialist

Rudybtravel; Sheffield; Remote; GBP 24,000 - 34,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and industry discounts

Ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from initial inquiry through post-trip follow-up. In this client-facing role, you will handle enquiries via phone, email, and messaging platforms and assist with luxury and leisure travel bookings.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, with strong communication skills and the ability to manage multiple requests in a fast-paced, remote environment.

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer service, travel or hospitality preferred.
• Strong organizational skills and attention to detail.
• Comfortable learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.
• Maintain documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Tech-savvy

Travel knowledge

Tools

Booking platforms

CRM software

GDS knowledge

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from initial inquiry through post-trip follow-up. In this client-facing role, you will handle enquiries via phone, email, and messaging platforms and assist with luxury and leisure travel bookings.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, with strong communication skills and the ability to manage multiple requests in a fast-paced, remote environment.